I am so sick of landline companies as a whole that I am considering to remove everything and move to a completely wireless environment: mobile 7/1mbit hsdpa broadband, cell phone to talk, and I have also just got a "virtual" landline number forwarded on the cell phone for free.
MG Siegler
· 11 months ago
Yeah I'm with you, none of them seem to understand that when all this stuff goes wireless/to the internet, they're in trouble. It's years away for most people, but the writing is on the wall.
Cliff
· 11 months ago
We're moving this month and called to transfer our Comcast services to the new place, starting on the 20th. The support guy on the phone confirmed several times that everything would switch over on the 20th, and we even got an email with with 20th written all over it.
Right after the phone call, the TV went black. I called a couple times through out the day; there were no problems, no outages, our box must need replacing, they told us. I didn't buy that this was coincidence, so called a 4th time, was on hold for quite awhile, and the (thankfully helpful) girl found that the first guy had turned off our services. It took another hour or so for her to get our channels back from black. We lost our phone numbers, so the next day they started forwarding our old numbers to the new numbers they assigned us (say what?!).
Feeling like this is just the beginning, I'm stumped. You're dead on about content ramping from traditional broadcast to the internet, and this is something that really should scare them enough to focus on customer service in the way that companies like Apple, Netflix, and Zappos do.
Which provider do you use for your broadband access?
MG Siegler
· 11 months ago
Still unfortunately have Comcast for broadband, looking to some other options.
ComcastCares
· 11 months ago
As stated in the email, the bill went out on 12/23 and the downgrade was completed on 12/24 that is why it was not reflected on the bill. Thank you for the valid feedback that it is not listed on the website because that reflects the statement that was mailed to him. We will be changing that. Everything appears to have been handled properly on the bill.
Thank you for the opportunity to look into the bill!
Frank Eliason Comcast
MG Siegler
· 11 months ago
You've been helpful Frank, but unfortunately I'm still not convinced that you guys at Comcast actually talk to one another. I've been told my bill was all cleared up 3 different times now and it still hasn't been. So while I appreciate you still trying, as the saying goes, I'll believe it when I see it (when a bill comes to me for the RIGHT amount for the first time in 6 months).
ComcastCares
· 11 months ago
I can appreciate that. I look forward to building back that trust and I know it will take time!
christicles
· 3 months ago
this is disgusting. not only do we cope with shit internet, we cope with reps lying through their teeth.
they could've fixed this already, they could've gave us better customer service that actually knew what the hell they were doing, but the money grubbing penguins don't care, i'm pretty sure they realize, or else they wouldn't have hired you.
you don't care. neither does comcast. right when another isp hops in where i live, good bye and good riddance.
dave
· 11 months ago
Robots
ComcastCares
· 11 months ago
Maybe, but I am a robot named Frank Eliason ;-)
Kristy
· 6 months ago
I am going through the exact same thing that you are RIGHT NOW!!! I canceled the whole thing and I am still getting charges. I just rec'd a new bill via e-mail today, a bill that I can not even view becuase the account is canceled, but someone must not have said anything to the billing department. I have had to go down to the billing department and speak to them in person thinking that would make a differance, especially since the customer service rep on the phone stated that she could not help me, and could not take off the wrong charges.
YES< great customer service, but that is becuase they have highly trained custer service reps at the office that will just lie to you looking you straight in the eye... I must say they are very conviencing and I thought my comcast problems were resolved until I checked my email this morning.
All Comments
Right after the phone call, the TV went black. I called a couple times through out the day; there were no problems, no outages, our box must need replacing, they told us. I didn't buy that this was coincidence, so called a 4th time, was on hold for quite awhile, and the (thankfully helpful) girl found that the first guy had turned off our services. It took another hour or so for her to get our channels back from black. We lost our phone numbers, so the next day they started forwarding our old numbers to the new numbers they assigned us (say what?!).
Feeling like this is just the beginning, I'm stumped. You're dead on about content ramping from traditional broadcast to the internet, and this is something that really should scare them enough to focus on customer service in the way that companies like Apple, Netflix, and Zappos do.
Which provider do you use for your broadband access?
Thank you for the opportunity to look into the bill!
Frank Eliason
Comcast
they could've fixed this already, they could've gave us better customer service that actually knew what the hell they were doing, but the money grubbing penguins don't care, i'm pretty sure they realize, or else they wouldn't have hired you.
you don't care. neither does comcast. right when another isp hops in where i live, good bye and good riddance.
YES< great customer service, but that is becuase they have highly trained custer service reps at the office that will just lie to you looking you straight in the eye... I must say they are very conviencing and I thought my comcast problems were resolved until I checked my email this morning.
AAAAAAAAAAAAAAHHHHHHHHHHHHHHHHH!!!!!!